Consent is one lawful basis, not the default answer

Consent is the basis people reach for first and frequently the wrong one.

It has to be freely given, specific and as easy to withdraw as to give, which means it fails whenever the person has no real choice, such as an employee or a customer who cannot get the service without it. For most ordinary business processing, contract or legitimate interests is both more honest and more robust. Asking for consent you would ignore a refusal to is worse than not asking.

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